Apply for United Bank for Africa (UBA) Job Recruitment 2022/2023 – United Bank for Africa (UBA) is recruiting suitably qualified candidates to fill the vacant job positions in their company. Interested applicants should kindly follow the job application guidelines below to apply successfully.
United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.
UBA has a large footprint across the globe operating in 20 African countries: Republique du Benin, Burkina Faso, Cameroun, Congo Brazzaville, Congo DRC, Cote d’Ivoire, Gabon, Ghana, Guinea, Kenya, Liberia, Mali, Mozambique, Nigeria, Senegal, Sierra Leone, Tanzania, Tchad, Uganda, and Zambia. The Bank also operates in the United Kingdom, the United States of America, and with a presence in Paris.
We are recruiting to fill the position of:
Job Title: Regional Security Co-ordinator
Location: Asaba, Delta
Job Type: Permanent
Job Description
- Supervise security operatives to ensure business offices are unattractive to criminals.
- Liaise with law enforcement agents and guards service providers for deployment of quality/well trained officers to business offices.
- Investigate security breaches in business offices.
- Supervise all physical security functions including armed police officers and security guards in branches.
Specific Roles
- Deploy armed police officers and guards in all business offices.
- Liaise with law enforcement agencies in the region.
- Vet guards before deployment to business offices.
- Timely report of security breaches, incidents and investigations.
- Periodic security threat analysis report on bank security trends.
- Enforce access control measures in business offices.
- Participate in and represent the bank at Lagos State Safety Commission, Federal & State Fire Services, LASEMA and other regulatory agencies.
- Support the development and implementation of OHS policies and procedures.
- Lead incident investigations, review and analyse occupational health and safety incidents to avoid reoccurrence.
- Advice and support management through incidents trend analysis with a robust incident investigation recommendation action tracker for close out of corrective actions.
- Maintain cordial relationship with both Federal and State Law Enforcement Agencies and other related agencies.
- Interface between the security department of Head Office and the Regional Banks on security matters.
- Timely deployment armed police officers to areas of need.
- Regularly sensitize staff and security operatives on security matters.
- Training and retraining of guards to meet bank security requirements.
- Investigate security breaches and proffering solution to prevent reoccurrence.
- Prepare and present to Head Office daily, weekly, monthly situation reports and periodic threat analysis in the region.
- Maintain round the clock security surveillance in all business offices.
- Timely replacement of erring police officers and guards.
- Provision of adequate security for customers’ properties within the bank premises.
- Creation of security awareness within the bank environment.
- Ensure only trained and experienced guards force are deployed to protect the business offices.
- Ensure police officers deployed to the bank are armed with rifles.
- Ensure only able and agile guards are deployed to protect the bank’s assets.
- Prevent crimes within and around business premises
- Maintain cordial relationship with service providers.
- Get information/intelligence to assist in maintaining a secured business environment.
- Ensure the right physical security apparatus are in place in all business offices.
- Ensure compliance to security standard policies and procedures.
Qualifications and Requirements
- Candidates must possess a minimum of a Bachelor’s Degree in a related discipline
- Having a Professional certificate is an added advantage.
- Candidates should have at least 10 years of relevant work experience.
Competencies
- Banking operations, policies and procedures
- Banking organizational Structure
- Interpersonal skills
- Computer appreciation
- Leadership & supervisory skills
- Customer service
- High degree of professional ethics, integrity and responsibility.
- Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
- Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
- High sense of confidentiality and discreteness.
Interested and qualified candidates should: Click here to apply online
Job Title: Service Support Officer
Location: Lagos, Nigeria
Job Type: Permanent
Job Description
- To provide answers to service questions and provide additional support where needed. Manage and ensure all service complaints lodged are resolved within stipulated TAT. The Service Support Officer is also required to collate Corporate Services operations data, analyze it and proffer improvements to processes.
Specific Roles
- Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Monitor requests and complaints on customer request applications to ensure all requests/complaints are resolved within stipulated TAT.
- Recommend potential services by collecting customer information and analysing customer needs.
- Prepare product or service reports by collecting and analysing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Handle changes in policies or renewals.
- Resolve customer complaints via phone, email, or social media.
Qualifications and Requirements
- Candidates must possess a minimum of a Bachelor’s Degree in a related discipline
- Candidates should have a at least 2 years of relevant work experience.
Competencies
- Proven customer support experience.
- Knowledge of functions of different roles within Corporate Services.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent data analytics skills.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Good communication skills.
- Conflict resolution skills.
- Judgment & decision making skills.
- Complex problem solving skills.
- High degree of professional ethics, integrity and responsibility.
- Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
- Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
- High sense of confidentiality and discreteness.
Interested and qualified candidates should: Click here to apply online
Job Title: Relationship Manager
Location: Nigeria
Job Type: Permanent
Job Description
- To establish and maintain positive customer relationships towards the growth revenue for the bank.
Specific Roles
- Approach customers with the aim of winning new business,
- Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
- Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
- Follow up customers with dormant accounts, convince to resume dealings with the bank.
- Implement marketing strategies / programs laid out by the bank to boost profit.
- Listen to customer requirements and present appropriately to make a sale.
- Achieve set deposit targets / contributions by acquiring business / investment deals from private, public, individuals and corporates.
- Prepare documentation on the creation of risk assets to increase business office profitability.
- Sell / cross-sell and upsell the banks products.
- Market the brand.
- Perform other related duties as assigned by the business manager.
Qualifications and Requirements
- Candidates must possess a minimum of a Bachelor’s Degree in any related field.
- Candidates should have at least 5 years relevant work experience in relationship management from a commercial bank.
Competencies
- Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
- Excellent communication skills – oral and written.
- Must be strong, tenacious and persuasive.
- Strong selling / marketing skills.
- Must be self-driven, and have a passion for marketing.
- Good relationship management skills.
- Confident and possess excellent networking skills.
- Good knowledge of the products and services of the bank.
- Basic knowledge of finance, accounting and economics.
- Business development and acquisition.
- Banking operations, policies, and procedures.
- Excellent knowledge of selling / marketing.
- Knowledge of current business trends and CBN regulatory laws.
- High degree of professional ethics, integrity and responsibility.
- Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
- Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
- High sense of confidentiality and discreteness.
Interested and qualified candidates should: Click here to apply online
Job Title: Branch Manager
Location: Nigeria
Job Type: Permanent
Job Description
- To establish and maintain positive customer relationships towards the growth revenue of the bank, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.
Specific Roles
- Prepare annual marketing plans and strategies for liability generation to enable Profit Centre Manager/Relationship Officers to achieve targeted growth objectives.
- Develop and obtain approval for annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth and profit objectives.
- Monitor and control business office income and expenditure to ensure profitability.
- Recommend the creation of risk assets to increase business office profitability.
- Visit business customers and attending meetings.
- Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.
- Facilitate establish and maintain effective relationships with new and existing customers.
- Evaluate market research and competitor analyses to formulate marketing plans and strategies.
- Assume overall accountability for branch expenditure on products and services such as the administration of consumer lending, current account transactions, overdrafts, credit cards and personal loans
- Monitor and assign targets to Profit Centre Managers/Relationship Officers to ensure effective focus on target achievement.
- Maintain and acquire customer relationships to improve deposit liability growth and mix.
- Provide strategic direction and operational support to employees.
- Define and implement the delivery of marketing strategies and targets.
- Coach and motivate employees to effectively execute their day-to-day tasks to meet corporate targets and delivery objectives.
- Effectively communicate to employees the corporate policies, objectives and targets of the bank
Qualifications and Requirements
- Candidates must possess a minimum of a Bachelor’s Degree in any Social Sciences related discipline.
- Having a Master’s Degree or professional certification is an added advantage.
- Candidates should have at least 10 years of relevant work experience in related field.
Competencies
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs.
- IT and Computer appreciation.
- Communications skills (written and oral).
- Selling and marketing skills.
- Knowledge of business environment.
- Attention to details.
- Supervisory skills.
- Knowledge of banking operations, policies and procedures.
- Knowledge of bank products and services.
- Business development and acquisition.
- Relationship management.
- High degree of professional ethics, integrity and responsibility.
- Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
- Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
- High sense of confidentiality and discreteness.
Interested and qualified candidates should: Click here to apply online
Benefits
- Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
- Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Application Closing Date
31st March, 2022.
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