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Catholic Relief Services (CRS) Job Recruitment Application Portal

Catholic Relief Services (CRS) Job Recruitment Application Portal – This is to announce the current job recruitment for suitably qualified persons who apply for the position(s) below. Interested persons who satisfy the eligibility criteria may read carefully and apply

Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and nonchurch partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS has worked in Nigeria for more than 25 years.

We are recruiting to fill the following positions below:

Job Title: Senior Project Officer – Nutrition

Location: Maiduguri, Borno

Job Summary

  • The Senior Nutrition Project Officer is responsible for the overall management and technical direction of Ceton Rayuka nutrition program (CMAM and MIYCN- E) activities, targeting vulnerable IDPs and host communities. Reporting to the Nutrition Program Manager with accountability to the CRS and partner’s Nutrition Officers, and Nutrition Community Mobilizers, MiYCN counsellors. Ceton Rayuka Program is implemented in Gubio, Kaga and Magumeri LGAs. The Nutrition SPO will undertake the following responsibilities related to project cycle management, technical direction, and program development:

Roles and Key Responsibilities
Technical/Administrative, Program Quality and Implementation:

  • Ensure quality and timely field level implementation of the Nutrition program against set objectives, targets, and work plans
  • Advise and assist CRS nutrition team in developing project specific strategies, tools, systems, and plans.
  • Develop activity workplans for the Nutrition programme and ensure proposed activities are developed in coordination with other sectors-internally and externally with other implementing partners.
  • Ensure that nutrition programs utilize international best practices, policies, and guidelines, in line with Ministry of Health and WHO/UNICEF
  • Oversee the collection and timely reporting of data and statistics for all nutrition programs in line with CRS guidelines and according to donor requirements.
  • Actively monitor programs/projects through field visits, surveys and/or exchange of information with partners to assess progress, identify bottlenecks and take timely decisions to resolve issues and/or refer to relevant officials for timely resolution.
  • With support from the line supervisor, and MEAL department and nutrition team, lead the development of routine monitoring tools for tracking project progress, as well as necessary IEC materials to strengthen MIYCN-E and SBCC activities advocacies in the community.

Program Development and Strategic Planning

  • Contribute to and support in carrying out the situation analysis for the nutrition sector to ensure timely and current data on maternal and child nutrition are available for the designing, development, and management of nutrition projects.
  • Identify opportunities for program and proposal development in line with the CRS’s and donor guidelines.
  • Work in coordination with Procurement and Admin units to track Nutrition programme procurements, delivery and distribution at the field level.
  • Participate in proposal writing and budget development processes for nutrition program
  • Lead technical assessments as a basis for nutrition program development when necessary to monitor evolving needs of the target communities and adjust the programmatic priorities as necessary.

Capacity Building and Supervision

  • Ensure the capacity building of CRS nutrition team and partner staff through on-the-job training, technical guidance and coaching sessions while ensuring staff performance evaluation plans are developed
  • Ensure appropriate support to the nutrition team by regular field visits and provide targeted technical feedback
  • Develop capacity building plans and strategies and identify relevant training opportunities for CRS and partner staff to advance knowledge and skills in nutrition.
  • Monitor staffing needs and assist the recruitment of local staff and support staff development through mentoring to enhance the capacity of project and partner staff
  • Develop a process for ensuring quality and safety of nutrition related activities and products

Coordination and Representation

  • Represent CRS at nutrition sector working group meetings and coordination forums UN, international and national NGOs for nutrition coordination as needed at the LGA and state level
  • Ensure good coordination with other CRS partners staff, nutrition field teams and provide frequent feedback and updates
  • Develop new and manage existing relationships with key stakeholders and potential collaborators for nutrition programs.
  • Good understanding of Nutrition sector reporting requirements, templates and timelines.
  • Review and highlight opportunities for Protection, safeguarding and Gender mainstreaming in the proposed Nutrition activities; And follow up to ensure, nutrition team integrate the protection principles during activity design and implementation.

Reporting:

  • Support the development of field-based reports to CRS, Nutrition sector and/or external donors, as necessary.
  • Develop reporting templates for supervisees to aid in tracking progress of programme activities and key indicators
  • Conduct any other programming responsibility delegated by the supervisor.

Supervisory Responsibilities:

  • CRS Nutrition officers

Key Working Relationships:

  • Internal: Head of Office, Nutrition Program Manager, Nutrition Project Officers, Accountability Officer, procurement, Fleet, Finance Officers, Enumerators, GBV Officer
  • External: Partner staff, contractors, volunteers, CNMs, lead mothers, Partner nutrition officers lead mothers, MIYCN counsellors and vendors

Basic Qualifications

  • B.Sc in Nutrition / Public Health / BSc or equivalent required. Master’s preferred.
  • 6 to 8 years of work experience in community development, mobilization and management of CMAM and MIYCN-E projects in emergencies, preferably Northeast, Borno state.
  • Experience in conducting nutrition assessments and an understanding of nutritional surveillance and information systems
  • Excellent communication skills and a willingness to be respectful, kind, sensitive and empathize with all beneficiaries
  • Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions
  • Demonstrable ability at report writing, budget review and concept note development.
  • Experience in participatory action planning and community engagement.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Required Languages:

  • English and Hausa required. Kanuri strongly preferred.

Travel:

  • Must be willing and able to travel up to 40 %.

Knowledge, Skills and Abilities:

  • Observation, active listening and analysis skills with ability to make sound judgment
  • Good interpersonal skills and the ability to interact effectively with diverse groups
  • Proactive, results-oriented and service-oriented
  • Solid analytical, writing skills, and communication skills.
  • Sound knowledge and skills in training and facilitation.
  • Team spirit and excellent interpersonal relations
  • Good coordination, creative and innovative skills.
  • Should be very adaptive and responsive, due to the fragile nature of Programme context.
  • Great writing and review skills to develop and review high quality success stories.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

  • Integrity
  • Continuous Improvement & Innovation
  • Building Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship.

Application Closing Date
5th October, 2022.

Interested and qualified candidates should:
Click here to apply online

Job Title: Project Assistant, Feedback

Location: Maiduguri, Borno

Project Background

  • The humanitarian crisis in the NE Nigerian states of Borno, Adamawa and Yobe (BAY) remains acute with many humanitarian indicators nearly as poor as were reported at the peak of the crisis. Vulnerable people continue to suffer from acute humanitarian needs, displacement, and violence which has been further exacerbated by the COVID-19 pandemic.
  • In this emergency context, IDP households are among the worst affected populations as displacement has resulted in the loss and destruction of key assets, the interruption of livelihoods and extensive trauma. In order to effectively respond to the crisis, CRS Borno’s emergency and early recovery programs are focused on food, NFIs, WASH and shelter for both IDPs and host families.
  • Where possible, CRS will seek to maximize project impact, efficiency and effectiveness by adopting market-based approaches – through e-vouchers and the RedRose, OneSytem platform – privileging integrated programming and empowering targeted communities through participatory approaches.

Job Summary

  • As a member of the Emergency project team, the Project Assistant Feedback will provide service in the day-to-day delivery of responsive, effective and efficient project administrative activities in support of CRS’s mission to serve the poor and vulnerable.
  • You will provide consistent and high-quality service and contribute to the proper stewardship of project resources to help ensure high-quality programming.
  • The role of the Feedback Desk Assistant is to ensure that all the calls, messages and in person visitors related to feedback are timely and formally attended to, logged and reported.
  • The position will assist the Feedback Desk Officer by providing necessary information and reports on feedback received and action taken. The position will keep proper notes, records and use predefined templates as provided by the MEAL unit for the purpose.

Specific Responsibilities

  • Serve as an assistant custodian of the feedback hotline and email.
  • Assist in maintaining proper and accurate feedback records and call register.
  • Strictly adhere to the standard operating procedures for handling sensitive and non-sensitive feedback and complaints.
  • Submit records and registers regularly and on time.
  • Assist Feedback Desk Officer in communications with complainant/feedback providers on follow-up, further inquiries and responses in the relevant local languages.
  • Assist in follow-up with programs on the actioning and resolution of feedback and complaints and ensure that the feedback loop is closed.
  • Assist documentation process for incoming and outgoing calls/SMS through hotline and support formalities required for billing process.
  • Assist in managing a central database to consolidate records and log-sheets on feedback and complaints received from the field in a timely and regular manner.
  • Support in providing all technical support to the project accountability focal points relating to the receipt and actioning of feedback and/or the response to feedback provider.

Key Working Relationships:

  • Internal: MEAL Coordinator; Emergency MEAL Coordinator; Feedback Desk Officer, Accountability Staff and Accountability Focal Points; Operations and Program staff.
  • External: Partners, Vendors, Beneficiaries, Other community members, Visitors
  • Qualifications

Supervisory Responsibilities:

  • None.

Basic Qualifications
Education and Experience:

  • High School Diploma required. First Degree / Higher National Diploma in Social or Management Sciences a plus.
  • Experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO a plus.
  • Strong administrative experience, including typing/word processing, data entry into online databases and forms, and working with various office equipment.
  • Experience in MS Office Package (Excel, Word, PowerPoint) and information management systems. Proficient in Word.

Knowledge, Skills and Abilities (SKAs):

  • Excellent interpersonal skills must be able to interact in a mature, professional, and friendly manner with local and international colleagues of differing religious and cultural backgrounds.
  • Ability to maintain confidentiality and privacy.
  • Ability to work effectively under pressure and to organize and prioritize a variety of initiatives.
  • Demonstrated commitment to gender-responsive and safe/dignified programming.
  • Attention to details, accuracy and timeliness in executing assigned responsibilities.
  • Proactive, results-oriented and service and customer-oriented.
  • Understanding of NGOs’ and other entities responsibility to protect beneficiaries from sexual exploitation and abuse.

Required Languages:

  • English, Hausa and a proficiency in Kanuri required.

Travel:

  • The position is based in Maiduguri, Borno state. Staff must be willing and able to travel up to 10% of the time to field locations throughout the work week.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

Application Closing Date
14th October, 2022.

Interested and qualified candidates should:
Click here to apply online

Job Title: Project Assistant Accountability

Location: Maiduguri, Borno

Job Summary

  • The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong Feedback and Response Mechanisms (FRM) are maintained and strengthened for Ceton Rayuka II Program. Ceton Ryauka is a multisectoral program implemented in Gubio, Kaga and Magumeri LGAs.
  • S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.

Roles and Key Responsibilities

  • Assign a categorize to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…)
  • Assign a ticket number to each feedback and enter feedbacks in the database
  • Regularly transmit feedbacks to the adequate teams
  • Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
  • Participate in teams’ meeting to share the trends and learning from the feedbacks
  • Follow up regularly with the teams on the advancement of feedback responses
  • Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given
  • Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them
  • Support CRS and partner to document and respond to all community feedback received
  • Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.

Supervisory Responsibilities:

  • None

Key Working Relationships:

  • Internal: Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers
  • External : Community members, partner staff.

Basic Qualifications

  • Secondary School Diploma required. Bachelor’s degree preferred.
  • Minimum of 2 years of work experience in project support.
  • Additional education may substitute for some experience.
  • Experience in participatory action planning and community engagement.
  • Experience monitoring projects and collecting relevant data preferred.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Required Languages:

  • English and Hausa required. Kanuri is strongly preferred.

Travel:

  • Must be willing and able to travel up to 20 %.

Knowledge, Skills and Abilities:

  • Observation, active listening and analysis skills with ability to make sound judgment
  • Good interpersonal skills and the ability to interact effectively with diverse groups
  • Proactive, results-oriented and service-oriented

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship.

Application Closing Date
14th October, 2022.

Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Human Resources

Location: Abuja
Employment Type: Full-time

Job Summary

  • The Head of HR will provide overall strategic HR direction and will assist the Country Program’ (CP) efforts in strategic workforce planning, recruitment, talent development, employee relations, retention, and orientation/onboarding in support of high-quality programs serving the poor and vulnerable.
  • This position will technically supervise and work with all in country HR staff to strengthen the HR management capacity throughout the CP and will institute the use of CRS GPR management standards and good HR industry systems, processes, and practices.

Roles and Key Responsibilities

  • Provide strategic guidance and coaching to guide country leadership and senior management, HR professionals, and supervisors to mitigate risk on complex HR issues, in identifying, understanding, and implementing county-program policies and practices related to workforce planning, REDI, safeguarding, performance, discipline, positive employee relations and related topics.
  • Advise CP’s Leadership Team, project leads and HR department on organization and staffing structures, organization effectiveness and change management, inclusion, diversity, HR Reports and Workforce Analytics.
  • Lead the development of CRS/Nigeria HR strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with CP objectives.
  • Consult with CP leadership on the Performance Management process, understand and leverage Talent Management, coach employees and managers on employee relations, performance management workplace practice and policy issues.
  • Monitor, review, and analyze the impact and effectiveness of HR management programs, processes, and services throughout the CP including all sub-offices and provide expert guidance, advice, coaching, and technical support in the implementation of sustainable improvement solutions.
  • Understand CRS’ compensation practices and policies and improve compensation policy understanding across the country program. Lead on assessing professional development needs of HR staff and ensure focused plans for mentoring and capacity building to strengthen HR service quality and career development.
  • Lead CP management efforts in ensuring culture alignment with CRS mission and guiding principles, where dignity, diversity, community and rights and responsibilities of all staff are valued.
  • Act as the CP liaison with the region and a key point of contact on all HR-related matters. Provide analytical reports on HR data, metrics, and trends. Contribute to the agency’s Human Resources Community of Practice and CRS global HR agenda.
  • Consult with managers and employees regarding employee relations issues to develop and sustain optimal solutions. Develop efficient and effective wellbeing strategies/initiatives to ensure maximum staff care.
  • Perform HR audits to ensure HR systems, policies, processes, and practices meet agency, donor, and local legal requirements and standards and support operational excellence.
  • Develop and implement an effective, timely communication system for all HR processes, including recruitment and consultancies

Supervisory Responsibilities (if none, state none):

  • Country program HR professionals.

Key Working Relationships:

  • Internal: CP Senior Management Team and Senior Leadership Team; All CP Staff; RTA Human Resources (where appropriate), DRD/MQ, HQ/HR staff.
  • External: Representatives of local government authorities; Peers from other NGOs in the country; Local legal counsel; Providers of HR-related services; CRS Partners, Consultants.

Basic Qualifications

  • Master’s Degree in HR Management, Business Administration or Organizational Development strongly preferred, or equivalent relevant experience and bachelor’s degree.
  • Minimum of seven years’ work experience in HR including emergency responses, with at least three in a senior management role with an international organization, with strong knowledge of HR best practices and standards.
  • Experience with and demonstrated ability to analyze, interpret and advice on employment laws, regulations, policies, principles, concepts, and practices for various countries.
  • Proven experience in presenting, facilitating, coaching, and capacity building on HR topics.
  • Proven experience in developing talent management strategies and work plans.
  • International NGO and/or experience outside of Nigeria strongly desired.
  • Required Language–English Language
  • Travel – Must be willing and able to travel up to 25%.

Knowledge, Skills, and Abilities (SKAs):

  • Experience in project management and change management (HR projects).
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
  • Experience in safeguarding desired, including investigating safeguarding matters, and training staff on safeguarding

Preferred Qualifications:

  • Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision
  • Excellent strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment and decisions
  • Very good review, monitoring, and planning skills
  • Commitment to diversity coupled with ability to translate this commitment into workforce planning and strategies
  • Able to maintain confidential information
  • Proactive, resourceful, and results-oriented
  • Strong customer service orientation with excellent communication, interpersonal and negotiation skills

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

What We Offer

  • CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that iscommitted to improving the lives of the poor throughout the world.

Application Closing Date
27th October, 2022.

Interested and qualified candidates should:
Click here to apply online

Job Title: Project Driver

Job Identification: 3000153
Location: Maiduguri, Borno
Employment Type: Full-time
Job Shift: Day
Job Category: Operations and Administration

Job Summary

  • The Drivers will be responsible for ensuring that the minimum maintenance standard of the CRS/Nigeria’s fleet is the vehicle manufacturer’s specification.
  • She/He will also follow up and ensure that routine preventative maintenance schedules for the vehicles are strictly adhered to in a manner that will assure reliable transportation of of CRS staff, assets and other goods.

Roles and Key Responsibilities

  • Make recommendations and implement measures that will safeguard the CRS Nigeria vehicles and vehicle equipment to enhance efficiency and reduce the possibility of theft or damage.
  • Ensure that daily checks are performed on assigned vehicle before it is driven in the morning.
  • Completes the Daily Vehicle Reports and submits to the Head driver each day
  • Check and ensure that all journeys and trips (no matter how short) are recorded using the Vehicle Logbook provided in each vehicle.
  • Notifies the Head driver immediately in accident situations, after checking that all persons involved are safe and follows the procedure for what to do in case of an accident.
  • Ensures that fuel does not fall below half a tank in any of the vehicles.
  • Responsible for ensuring that CRS vehicles are always clean
  • Be familiar with, and ensure adherence to the policies and guidelines in the Vehicle Usage and Maintenance Manuals.
  • Ensure that all travel planning procedures are followed by staff traveling in CRS vehicles and that all the relevant forms are completed.
  • Maintain a file for all vehicle request and all travel related forms.
  • Complete the Motor vehicle Monthly reports /Fuel Usage report and motor vehicle monthly Maintenance report by the 5th of each month.
  • Ensure that vehicles are driven safely and in line with CRS procedures and regulations.
  • Any other duties as assigned from time to time by the Deputy Head of Administration.

Key Working Relationships:

  • Internal – Fleet Officer, Fleet Officer, Head of Office, Program staff, Operation Staff, NE staff.
  • External – CRS Nigeria Partners and Visitors.

Basic Qualifications

  • High School Diploma or equivalent.
  • Minimum Four (4) years professional experience in a similar position.
  • Valid Nigerian driver’s license and good knowledge of Borno State roads – knowledge of other Northeastern Nigerian, Northwestern Nigerian and Abuja Roads is an added advantage.
  • Ability to communicate in English Language is essential.
  • Ability to work in a multi-cultural environment.
  • Must be flexible and able to work independently and as part of a team.
  • Good knowledge of vehicle mechanics.
  • Strong leadership abilities.
  • Ability to generate VMS reports.
  • Ability to use the Microsoft suite of computer software applications especially MS Word, Excel and Outlook.

Required Languages:

  • Fluency in English is required. Hausa strongly preferred.

Travel:

  • Must be willing and able to travel about 75% of the time within Borno state and all CRS program implementation States.

Knowledge, Skills and Abilities:

  • Excellent analytical skills with ability to detect and report inconsistencies
  • Excellent organizational skills with great attention to detail
  • Ethical conduct in accordance with recognized professional and organizational codes of ethics
  • Proactive, resourceful, solutions oriented and results-oriented
  • Ability to work collaboratively

Preferred Qualifications:

  • Good Knowledge of Nigerian roads especially within Abuja and the Northeast is an added advantage.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

Application Closing Date
6th October, 2022.

Interested and qualified candidates should:
Click here to apply online

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