Customer Service Representative at a Reputable Company – There is a current job recruitment for interested and qualified persons. Kindly read through and apply below
A reputable company is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Locations: Anambra, Delta and Edo
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Specific Roles
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications and Requirements
- High School Diploma, General Education Degree or equivalent.
- 0 – 1 year work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary
N75,000 – N100,000 monthly
How to Apply
Interested and qualified candidates should send their CV to: hr.pranoxoutsourcing@gmail.com using the Job Title and Current Location as the subject of the mail. e.g “Customer Service Representative / Onitsha”.
Application Closing Date
28th June, 2022.
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