Hilton Worldwide Job Recruitment Portal – Apply Now

Hilton Worldwide
Hilton Worldwide

Hilton Worldwide Job Recruitment Portal – This is to announce the current job recruitment opportunity for suitably qualified candidates, interested persons may kindly apply below

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the following positions below:

Job Title: Front Desk Supervisor

Job Number: HOT08O22
Location: Murtala International Airport, Ikeja – Lagos
Schedule: Full-time
Brand: Curio Collection by Hilton
Job: Guest Services, Operations, and Front Office

Job Description

  • A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Responsibilities

  • As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.

A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Requirements

  • A relevant supervisory / management certificate / diploma or degree
  • Opera PMS Proficiency is a key requirement.

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

Job Title: Switchboard Telephonist

Job ID: HOT08MTD
Location: Abuja, Federal Capital Territory
Category: Hotel
Brand: Transcorp Hilton Abuja

Job Description

  • A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

Responsibilities

  • As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?
Switchboard Telephonists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry.

Job Title: Concierge

Job ID: HOT08N99
Location: Curio Lagos, Airport Gate Side One Road, Murtala International Airport, Ikeja, Lagos
Schedule: Full-time
Job: Guest Services, Operations and Front Office
Brand: Curio Collection by Hilton

Job Description

  • A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

Responsibilities

  • A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
  • A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
    • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
    • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
    • Process and deliver messages for Guests
    • Deliver and safely storage Guest luggage
    • Stay current with all hotel services as well as daily VIP requests and special events
    • Ensure orderliness and safety guidelines around the lobby and front door areas
    • Provide support to Management as required, in cases of emergency
    • Project a professional manner with an emphasis on hospitality and Guest service
    • Maintain a clean, healthy, and safety working area
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in Concierge in a hotel environment.

Application Closing Date
Not Specified.

Method of Application

Interested and qualified candidates should:
Click here to apply online

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