Categories: Jobs

Interswitch Group Job Recruitment Portal – Apply Here

Interswitch Group Job Recruitment Portal – This is to announce the current job recruitment for suitably qualified candidates for the positions below.

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

Job Title: Business Development Manager – Value Added Service (VAS)

Location: Lagos
Department: Systegra – Digital Infrastructure & Managed Services
Job Type: Permanent

Job Description

  • Lead and manage the business development efforts in VAS offerings across various industry verticals
  • Drive profitable customer acquisition strategies inline with business expansion aspirations
  • Deepen breath of service offerings working in proximity with the product and marketing functions to launch profitable promotions to achieve the company revenue objectives
  • Design and launch effective business operating models that guarantee seamless service deliveries across market verticals
  • Develop smart goals, strategies and tactics to build and maintain highly competitive VAS offerings across key industry verticals
  • Actively participate in designing VAS market strategies and tools to achieve strategic goals and targets.
  • Build and manage profitable strategic partnerships with relevant industry players with key focus on the MNOs, VAS Aggregators and industry Regulators

Responsibilities

  • Design relevant commercial models across vertical markets and service offerings for revenue assurance purposes
  • Establish standard business operating models hinged on deep understanding of the VAS industry modus operandi
  • Drive and support business development efforts, service operation dynamics, business case development and commercial negotiations
  • Partner with the product and marketing teams to implement routine operation architecture
  • Provide oversight function in service delivery, data analytics, layered on effective communication with cross functions within and outside the immediate teams
  • Manage Business Contracting with the legal team and ensure timely license renewals as and when due
  • Establish and ensure every service launched achieves revenue, profitability, subscriber, penetration, and usage targets
  • Support projects in terms of delivery plan, key milestone assessment as well business operations governance
  • Drive detailed budget planning session YOY for the business
  • Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks
  • Actively support organize market promotion activities, provide and implement promotion plans, and manage promotion channels
  • Support financial and settlement workflows with the Finance Business Partner
  • Effective communication with strategic customers

Requirements

  • Technical skills required to create proposals, design solutions to meet client requirements
  • Information Gathering & Data Analysis
  • Strategy & Business Case/plan Documentation
  • Brilliant Presentation and negotiation skills
  • Superb Products/ Services Knowledge and VAS industry awareness

Managerial:

  • Time Management, Tact and Diplomacy
  • Critical thinking, Effective Time management and Active listening
  • Proactive, organized and handle self and others under stressful and uncertain environments
  • Excellent organizational skills to meet goals and set priorities Behavioural:
  • Personal Credibility/integrity
  • Customer centric (internal & external)

Excellent Communication:

  • Oral & Written
  • Analytical Thinking/Solving Problems
  • Highly attentive to detail and Ability to multi -task
  • Friendly, confident and approachable
  • Tactful and Ingenious.

Application Closing Date
8th September, 2022.

Job Title: Business Development Manager – Enterprise Rewards (DPS)

Location: Lagos
Department: Systegra – Digital Infrastructure & Managed Services
Job Type: Permanent

Job Description

  • Sustain and grow the business revenue imperatives in the local and international markets
  • Build and implement all Business Growth Strategies and Opportunities in Rewards/Loyalty businesses
  • Drive Market penetration and expansion agenda with service platform optimization to deliver long-term value-add for the existing Business value chain
  • Lead the transformation agenda objectives for the existing
  • Reward platform service to its future state
  • Deliver Top Class Business requirement and Business case Documents with the relevant business models (fully commercialized) to achieve business set objectives in local & International markets
  • Retain and grow existing market share, & develop new market segments through value-based offerings
  • Implement effective collaboration with the sales network group across all regions, offering technical support, advisory services and customized ideation with existing and new client base
  • Build and manage profitable strategic partnerships

Responsibilities

  • Develop and implement strategies that drives, improves and supports – Sales Penetration, Market Development activities, Product Development and Business Diversification
  • Lead Market expansion efforts beyond current markets served for the Business – Local and International
  • Develop and maintain strong relationships with key customers
  • Responsible for the business performance reports
  • Business Case Development and Pricing Model Design
  • Business Analysis engagement activities to guide and support Interswitch Regional Sales efforts
  • Work with the relevant Product/Marketing/Engineering teams to prepare quality Pre-sales kits for the business
  • Participate in industry forums, client discussions, and conference
  • Business Contracts Drafting and periodic timely reviews working with relevant internal teams
  • Support detailed budget planning session YOY for the business
  • Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks
  • Enhance organization reputation by exploring opportunities to add value to job accomplishments
  • Perform market and desk research and analysis to monitor local environment for the emergence of new market segments
  • Keep abreast of trends and developments in digitized Rewards/Loyalty market offerings with best-in-class business operations excellence
  • Stay ahead of the Competition across relevant Key Performance Drivers for the business

Requirements

Functional/ Technical:

  • Technical skills required to create proposals, design solutions to meet client requirements
  • Information Gathering & Data Analysis
  • Strategy & Business Case/plan Documentation
  • Brilliant Presentation and negotiation skills
  • Superb Products/ Services Knowledge and the loyalty/Rewards industry awareness

Managerial:

  • Time Management, Tact and Diplomacy
  • Critical thinking, Effective Time management and Active listening  Proactive, organized and handle self and others under stressful and uncertain environments
  • Excellent organizational skills to meet goals and set priorities

Behavioural:

  • Personal Credibility/integrity  Customer centric (internal & external)

Excellent Communication:

  • Oral & Written
  • Analytical Thinking/Solving Problems
  • Highly attentive to detail and Ability to multi -task
  • Friendly, confident and approachable
  • Tactful and Ingenious.

Application Closing Date
8th September, 2022.

Job Title: Head, Technology and Operations Governance

Location: Lagos
Department: Technology
Job Type: Permanent

Job Description

  • Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.

Key Responsibilities

  • Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
  • Coordinates with service owners/ process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement
  • Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management
  • Identify, within the team, patterns of non-compliance with the organization’s policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate
  • Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives
  • Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone
  • Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program
  • Prepare and coordinate the completion of various data and analytics reports
  • Executes a communications plan by working within established internal communication systems and procedures
  • Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend.

Requirements

Education And Experience:

  • Academic Qualification(s): BEng / BSc in Elect / Elect, Computer Science/engineering or Information Technology inclined degree
  • Experience (Number of relevant years): 7 – 10years

Key Skills And Competencies:

  • Extensive Technical skills
  • Analytical skills
  • Time management skills
  • Organizational skills
  • Customer service skills
  • Leadership

Competencies

  • In-depth Knowledge of all Inter Switch products
  • In-depth understanding of core payment systems components and all ancillary applications
  • Effective problem analysis and resolution
  • Knowledge of industry Security standards, regulatory institutions and policies
  • Effective Time and task management
  • Incident and Problem Management
  • IT service management.

Application Closing Date
12th August, 2022.

Job Title: Systems Administrator

Location: Lagos
Department: Technology

Job Description

  • Maintain and operate Windows and Linux systems, including deployment, configuration, testing, upgrades, patching, performance tuning, monitoring and troubleshooting to ensure all systems are reliable and secure.
  • Maintain and manage hybrid exchange mail services and infrastructure. Communicate effectively with colleagues, clients and vendors, providing both professional and technical feedback.
  • Develop, maintain and execute technical checklists and documentation to create repeatable processes across the team.
  • Implement best practices in cyber security to protect data and reduce risk.
  • Monitor and maintain endpoint protection technologies.
  • Work with Sales and Customer service teams to support business – including identifying challenges on the horizon and supporting constant improvement.

Responsibilities

  • Expert in Active Directory, Group policies, Microsoft Certificate PKI Services
  • Expert in Exchange Server 2013-2019 advanced administration
  • Experience with Office 365, Microsoft Intune / EMS, Online Protection, DLP, Information Protection Suite, MFA Applications (Forti-Authenticator preferred), Azure AD Sync, ADFS, ADFS Proxy & Windows Azure application and services
  • Expert in System Center and assisting other Administrators as required on a daily or timely basis
  • Solid knowledge of networking protocols (HTTP/S, S/FTP, TCP/IP, DNS, DHCP, etc)
  • Manage VOIP and Collaboration Suites
  • Certificate Integration within Windows server environment
  • Provide technical leadership for upcoming projects
  • Lead design updates and architecture revisions
  • Address high severity issues and service outages
  • Review periodic reports of server health, resource usage, user experience, and overall environment performance to determine next steps and upgrade paths
  • Review change control requests which impact Windows environment
  • Raise support tickets with the appropriate vendor to resolve critical issues
  • Experience working with Windows 2008 R2, 2012 R2 & 2016 OS
  • Expert in Microsoft Windows clustering, load balancing and experience in troubleshooting technical problems involving software and operating systems & includes desktop OS
  • Develop & Executes PowerShell or Command Shell commands and experience in scripting
  • Familiarity with Physical server hardware and VM environment
  • Assists in the monthly patching of server systems which is part of the maintenance activity
  • Coordinating with Application teams for service planning and deployment across the organization
  • Experience writing technical documentation
  • Provide 24×7 support on critical systems
  • Works efficiently with minimal guidance from Lead administrators.

Requirements

  • In-depth knowledge of administrating Microsoft Windows servers and active directory, domains and sites
  • Expertise in at least three of the following areas: Networking, Windows Servers, Virtualization and Desktop Infrastructure
  • Management of Active Directory, Group Policy, Remote Desktop Services and MFA (Microsoft Authenticator, Forti Token, Duo)
  • Administration of cloud computing resources (Azure, AWS, and Office 365)
  • Enterprise voice – CUCM, CCX and IVR related technologies
  • Backup system, data recovery and operations (Commvault, snapshots)
  • Administration of physical servers and laptops
  • Virtualization Technologies (VMware, Hyper-V)
  • Database administration (MS SQL, Postgre)
  • Experience managing mission-critical infrastructure and ERP systems
  • Supporting the technology needs of a geographically diverse and hybrid environment.

Experience:

  • Minimum of 3 years’ experience in managing critical Microsoft, VMware environment
  • Minimum of 3 years’ experience in managing VOIP systems
  • Working knowledge of event, incident & problem management processes and tools.

Certifications:

  • Microsoft Certified Systems Engineer (MCSE) – Messaging
  • Microsoft Certified Systems Administrator (MCSA)
  • Cisco Certified Network Associate (CCNA) – Collaboration
  • Professional VMWare Horizon 7.

Application Closing Date
11th August, 2022.

Job Title: Fraud and Remedial Officer

Location: Lagos
Department: Risk Management Group

Job Summary

  • Responsible for executing remedial and fraud services strategy, with reference to enterprise risk strategies operations, objectives and policies.
  • Monitor suspected fraud trends and parameters and suggest remedial services for potential fraud intents.
  • Build and maintain good relationships with relevant stakeholders in fraud risk ecosystem.

Responsibilities

Remedial and Fraud Services Execution:

  • Support the rollout of Remedial and Fraud Services strategy, in line with risk regulations and controls requirements
  • Participate in identifying and minimising financial impact of operational incidents through business impact analyses
  • Analyse and track suspected fraud trends and parameters and report any security threats or suspicious activity to the Team Lead, Remedial Services and Fraud Support
  • Analyse the root causes of fraud risks and suggest mitigation measures to be implemented
  • Review implemented controls and feedbacks provided by Fraud Service Operations Representatives during monitoring, support the definition and implementation of fraud configurations, review feedback provided and analyse current fraud trends and provide input into rules and parameters
  • Monitor transaction anomalies and suspicious transactions
  • Suggest and monitor the implementation of pro-active fraud prevention activities.

Data Collection, Analysis, Research, Investigate, Insights and Reporting:

  • Review prescriptive and predictive analytics to better understand the fraud landscape and how it relates to the Interswitch systems and processes
  • Research discrepancies, accumulate all necessary information, take appropriate action to stop and where possible prevent fraud and identity theft losses
  • Conduct research in support of planned fraud advisory
  • Investigate fraud claims involving ACH, pre-authorised drafts, altered check, forged endorsements, unauthorised third-party transfers, elder fraud, identity theft or other operational fraud issues
  • Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks and submit reports to the Team Lead, Remedial Services and Fraud Support.

Business Advice, High-Quality Customer Service and Stakeholder Management:

  • Attend meetings led by the Team Lead, Remedial Services and Fraud Support, along with relevant stakeholders and acquire client needs and fraud risk processes
  • Execute risk and mitigation activities in line with communicated requirements
  • Build and maintain long-term relationships with contractors, clients, consultants and subcontractors in operational risk ecosystem
  • Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns.

Requirements

  • University First Degree in Risk Management, Law, Accounting, Statistics, Finance, or other related fields
  • Integrated Risk Management (IRM) or International Compliance Association (ICA) or equivalent Compliance / Risk / Audit qualification preferred
  • At least 5 years’ relevant experience in Fraud Assessment and Remedial Services, within a FinTech or Financial Institution company
  • Data Collection, Analysis, Review and Reporting
  • Planning and Organising
  • Verbal and Written Communication
  • Risk and Compliance Management
  • Information Management and Data Control
  • Presentation Skills
  • Business Insights and Financial Acumen.

Application Closing Date
31st August, 2022.

Job Title: Client Account Management Executive

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Responsibilities
Relationship Management:

  • Manages communication with customers on upgrades, outages and issues
  • Obtains feedback from customers on service issues
  • Engages internal stakeholders to resolve customer issues in a timely manner
  • Carries out monthly service quality review sessions with key customers
  • Carries out quarterly service quality review sessions with Tier 2 customers
  • Monitor Service Experience for new products and services

Contract Management:

  • Manages payments, billing and receivables anniversaries
  • Liaises with Service Managers and Legal Team to Draft SLAs and contracts
  • Works with Service Managers and Legal Team to Review SLAs and contracts with customers
  • Works with Service Managers and Legal Team to Review SLAs and contracts with partners
  • Works with support teams to ensure that customers get adequate support and proper communication to drive satisfaction and usage
  • Manages current service offerings by ensuring SLAs are met by the operations team and support team or other teams
  • Ensures contracts are renewed as and when due

Continuous Service Improvement:

  • Identifies areas for service enhancements/service improvements
  • Analyses market trends so as to be able to provide input on product and service enhancements

Service Performance Review/ Analysis:

  • Conducts customer surveys
  • Provides insights on industry trends or initiatives from key customers
  • Regularly meets with our top 10 customers, to review service performance
  • Conducts service performance review with service managers and internal teams to assess SLA breaches
  • Provides feedback from customers to Service Managers

Reporting:

  • Generates reports on service quality and contract management.

Requirements

  • Academic qualification(s): A good Degree in Computer Science or Social Sciences (Relevant Experience Supersedes this however)
  • Experience: 5 years of experience in a similar function.

Application Closing Date
15th August, 2022.

Job Title: Project Manager

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Summary

  • To guide key projects within the assigned portfolio to a successful conclusion.

Responsibilities

  • Ensure projects within the portfolio are completed on time, on the scope and with a high degree of customer satisfaction
  • Accountable for maintaining good communication lines for project performance reports periodically, to support Line Business’ executive decision making
  • Collaborate with the business line to ensure that all projects in the assigned portfolio receive the required attention
  • Engage C-level stakeholders regularly to ensure that projects are properly prioritized
  • Work with the Business Partner from the Financial Management group to establish targets for the fiscal year
  • Work with the Value Realization team to ensure that projects are closed as at when due and ensure the realization of budgeted revenue
  • Manage the project portfolio of Line Business, by continuously reviewing, updating, and optimizing the portfolio to ensure alignment with evolving organizational strategy, goals, and objectives
  • Ensure adherence and compliance to organizational process and industry standards
  • Coordinate sprints, retrospective meetings and daily stand-ups
  • Coach team members in Agile frameworks
  • Facilitate internal communication and effective collaboration
  • Be the point of contact for external communications (eg from customers or stakeholders)
  • Work with product owners to handle backlogs and new requests
  • Resolve conflicts and remove impediments that occur
  • Help teams implement changes effectively
  • Ensure deliverables are up to quality standards at the end of each sprint
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it
  • Advice proactively on projects that will require management intervention and provide feedback to the business team
  • Partake in Project process review and improvement
  • Coordinate elicitation exercises for Client solution requests with various SMEs and stakeholders
  • Prepare Business Requirements Documents or Statement of Work

Requirements

  • Academic qualification(s): A good Bachelor’s Degree in a relevant field
  • Professional qualification(s): APM, Prince2, and PMP would be added advantage

Experience:

  • At least 3 years of experience as a Project Manager/Scrum Master or in a similar role
  • Working knowledge of Agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions.

Application Closing Date
15th August, 2022.

Method of Application

Interested and qualified candidates should:
Click here to apply online

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