Stanbic IBTC Bank Job Recruitment Portal – Apply Now

Stanbic IBTC Bank job recruitment
Stanbic IBTC Bank job recruitment

Stanbic IBTC Bank Job Recruitment Portal – This is to inform the general public of the ongoing job recruitment in Stanbic IBTC Bank. Interested and qualified persons may Kindly apply below

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Asset Custodian (Nationwide)

Job ID: 64091
Location: Lagos Island, Lagos

Job Purpose

  • To ensure the availability of treasury cash, reserve and blank forms.
  • Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
  • Control treasury cash, blank forms, safe custody items and duplicate keys.
  • Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Specific Roles

Asset Custodianship:

  • Custodian of treasury cash, reserve, blank forms and keys & cash
  • Receive notes and coins from tellers to be lodged into the vault.
  • Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
  • Control Keys for container / trolley (Used for transporting cash from vault to tellers).
  • Assist with surprise checks of tellers.
  • Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
  • Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
  • Effective cash management to ensure vault approved limits are adhered to.

Support Functions:

  • Attend to branch account payments.
  • Issue Bank Cheques as required.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch.
  • Attend to all issues on refunds on all closed customers accounts.
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.

ATM Custodians Support Functions:

  • Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch.
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users’ workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues

Reports:

  • ATM Reports
  • Operating Cash Report
  • Listing of ATM Transactions.

Accounts:

  • Cash
  • Vault Reserve
  • SRAs
  • Certified Cheque
  • Stale Cheques.
  • Bank Cheques.
  • ATM
  • Overage Account
  • Shortage Account

Other Functions:

  • Custom Duty Payments
  • Maintenance of Office Equipment
  • Call-over functions.
  • Mails Administration
  • Administration of Stationery (vault out of stationary items)

Registers:

  • Cash Advance Register – Petty cash
  • Bank Cheque Register.
  • Customs Duty Register (where applicable).

Qualification and Requirements

  • Bachelor’s Degree from an accredited University
  • Minimum of 2 years branch banking experience with exposure to tellering and safe custody.

Interested and qualified candidates should:
Click here to apply

Job Title: ATM Custodian (Nationwide)

Job ID: 64092
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Description

  • Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
  • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
  • Ensure that swept deposits are correctly handled appropriately
  • Ensure that all irregular items have been actioned before the end of the day
  • Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls.
  • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
  • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items

Specific Roles

Monitoring of cash holdings:

  • Ensure that cash does not exceed prescribed limits
  • Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

  • Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
  • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
  • Ensure that all ATM terminals are kept clean and maintained in good condition
  • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
  • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly

ATM Cash:

  • Control ATM cash according to laid-down instructions
  • Balance cash at the required intervals
  • Report and action differences in ATM cash promptly
  • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

  • Action ATM reports as listed on the Duty List promptly
  • Ensure that cash does not exceed prescribed limits
  • Ensure that sufficient cash levels are maintained to meet normal customer requirements
  • Reconcile ATM cash daily
  • Action Care Suspects accurately and on time, resulting in reduced operating losses

Qualification and Requirements

  • Minimum of 2.2 from University
  • 1-3 years’ experience

Competencies:

  • Problem Solving
  • Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
  • Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity.

Interested and qualified candidates should:
Click here to apply

Job Title: Personal Banker (Nationwide)

Job ID: 64090
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
  • Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
  • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
  • Provide customers at the branch with basic day – to – day services.

Specific Roles

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
  • Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
  • Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
  • Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
  • Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
  • Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing. Ensure that qualifying customers (as defined by the Country segment value proposition) are timeously migrated into the correct segment.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
  • Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
  • Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
  • Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received. Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
  • Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
  • Appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
  • Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
  • Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.
  • Manage credit and operational risks in accordance with laid down policies and procedures.
  • Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts have limits and that reviews occur timeously.
  • Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
  • Maintain proper records (filing, update customer records on bank system, etc).Ensure data integrity on the banking software.

Competencies

  • Portfolio/balance sheet growth
  • Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application rework.
  • Service quality measured by customer satisfaction surveys.
  • Compliance, routine control & audit reports
  • Harmonious relationships with sales team, other branch staff, HNI team and support staff.
  • Sales performance (meeting and exceeding of targets as per scorecard and dashboard).
  • Financial performance (growth in customer and portfolio revenue through retention, acquisition and increased cross-sell).
  • Planning and management of customer calling program.
  • Behaviours/Attitude.

Success Factors:

  • High score on accreditation exam
  • Minimal customer attrition – high level of portfolio growth plus low dormancy rates
  • Minimal non-performing loans, accounts in excess, overdue reviews and credit application reworks
  • Increase in market share
  • High score on CEBS
  • Value targets achieved/exceeded
  • Continuous referrals from existing customers in portfolio
  • High cross-sell ratios at a customer and portfolio level

Qualifications and Requirements

  • 2 years+ banking experience, preferably interfacing with customers.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully
  • Strong relationship management background.

Interested and qualified candidates should:
Click here to apply

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